Privacy Policy


In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, repealing Directive 95/46/EC (hereinafter, GDPR) of Law 34/2002 of 11 July, services of the information society and electronic commerce (hereinafter LSSI-CE) and Organic Law 3/2018, protection of Personal Data and guarantee of digital rights (hereinafter, LOPDGDD), Hotel Association of Capdepera guarantees the protection and confidentiality of personal data, of any kind provided to us by our customers, in accordance with the provisions of the General Regulation on the Protection of Personal Data. 

The data provided will be processed in the terms established in the GDPR, in this sense Asociación Hotelera de Capdepera has adopted the levels of protection that are legally required, and has installed all the technical measures at its disposal to prevent the loss, misuse, alteration, unauthorized access by third parties, set out below. However, the user should be aware that security measures on the Internet are not impregnable.

Responsible for the treatment

Data Controller Denomination: Asociación Hotelera y Servicios Capdepera

CIF: G07165616

Address: Avda. Juan Carlos I, S/N 07590 Cala Ratjada

Phone: +34 971 818 144


Purpose of the processing

All the data provided by our customers and / or visitors on the website of Asociación Hotelera y Servicios Capdepera or its staff, will be included in the register of activities of processing personal data, which is created and maintained under the responsibility of Asociación Hotelera de Capdepera, essential to provide the services requested by users, or to solve the doubts or questions raised by our visitors. Our policy is not to create profiles of our service’s users.

Legitimacy of treatment

  1. Contractual Relationship: This applies when you purchase one of our products or contract any of our services.
  2. Legitimate interest: To respond to the inquiries and complaints you raise and to manage the collection of monies owed.
  3. Your consent: If you are a user of our website, by ticking the box on the contact form, you authorize us to send you the necessary communication to respond to the query or request for information posed.


We do not transfer your personal data to anyone except those public or private entities to which we are obliged to provide it, in connection with compliance with any law. To give an example, the Tax Law requires the Tax Agency to provide certain information on economic transactions exceeding a certain amount.

In the event that, apart from the cases discussed, we need to disclose your personal information to other entities, we will ask you in advance for your permission through clear options that will allow you to decide.


We will not make international transfers of your personal data for any of the purposes indicated.


We will only retain your personal data for as long as necessary to achieve the purposes for which it was collected. When determining the appropriate retention period, we examine the risks involved in the processing, as well as our contractual, legal and regulatory obligations, internal data retention policies and our legitimate business interests described in this Privacy Notice and Cookies Policy.

In this sense, Asociación Hotelera de Capdepera will keep the personal data after the end of its relationship with you, completely blocked during the limitation period of the actions that may arise from the relationship with the interested party.

Once blocked, your data will be inaccessible to Asociación Hotelera y Servicios Capdepera, and will not be processed except for its availability to public administrations, judges and courts, for the attention of possible responsibilities, such as the exercise and defence of complaints before the Spanish Data Protection Agency.


We use all the reasonable efforts to maintain the confidentiality of the personal information in our systems. We maintain strict levels of security to protect the personal data we process from accidental loss and unauthorized access, processing or disclosure, taking into account the state of technology, nature and risks to which the data is exposed. However, we cannot be responsible for your use of the data (including username and password) you use on our website. Our staff follows strict privacy rules and in the event of us hiring third parties to provide support services, we require them to follow the same rules and allow us to audit them to verify compliance.

Your rights

We inform you that you may exercise the following rights:

  1. Right of access to your personal data, to know which are being processed and the processing operations carried out with them.
  2. Right to rectify of any inaccurate personal data.
  3. Right to delete your personal data, where possible (e.g., by legal imperative).
  4. Right to limit the processing of your personal data where the accuracy, legality or necessity of the data processing is doubtful, in which case we may keep them for the exercise or defence of claims.
  5. Right to object to the processing of your personal data, where the legal basis that enables us to process those indicated, is in our legitimate interest. Asociación Hotelera y Servicios Capdepera will stop processing your data unless it has a legitimate interest or is necessary for the defence of claims.
  6. Right to the portability of your data, when the legal basis that enables us to process it, is in the existence of a contractual relationship or your consent.
  7. Right to revoke the consent granted to Asociación Hotelera y Servicios Capdepera.

To exercise your rights, you can do so free of charge and at any time by contacting us at avda. Juan Carlos I, 94 Cala Ratjada, attaching a copy of your DNI or identification.

Protection of rights

In event that you think that your rights have been neglected by our entity, you can make a complaint in the Spanish Data Protection Agency, through one of the following means:

There is no cost to make a complaint with the Spanish Data Protection Agency and there is no need for a lawyer or legal assistance.


Hotel Association of Capdepera reserves the right to modify this policy to adapt it to new legislatives or jurisprudences that may affect compliance with it.

Do you need help?


Welcome to the contact section of Visit Capdepera.

You can request the information you need from here.